FAQs
🐾 What products do you sell?
We offer a wide range of high-quality products for dogs and cats, including toys, accessories, grooming items, and everyday essentials to keep your pets happy and healthy.
🚚 Do you ship across the United States?
Yes! We currently ship to all locations within the United States.
⏱️ How long does shipping take?
- Processing Time: 1–3 business days
- Shipping Time: 7–15 business days
You will receive a tracking number once your order has been shipped.
📦 How can I track my order?
Once your order is shipped, we will send you a tracking number via email so you can monitor your delivery in real-time.
💳 What payment methods do you accept?
We accept secure online payments through trusted payment providers, including credit and debit cards.
🔄 What is your return and refund policy?
If you are not satisfied with your purchase, you can request a return or refund within a specified period (usually 7–14 days after delivery). Please contact us for assistance.
❌ Can I cancel my order?
Yes, you can cancel your order within 12 hours of placing it. After that, the order may already be processed and cannot be canceled.
📧 How can I contact customer support?
You can reach us anytime at:
Email:📧 info.petozen@gmail.com
We typically respond within 24 hours.
🐶 Are your products safe for pets?
Absolutely! We carefully select products that are safe, durable, and suitable for pets.
🌍 Do you offer international shipping?
Currently, we only ship within the United States.