Refund policy

🔁 Refund & Return Policy

At Petozen.com, your satisfaction is our top priority. Please read our refund and return terms carefully.

1. Returns

• You may request a return within 7-10 days of receiving your order.
• Items must be unused, in original packaging, and in the same condition as received.

Exceptions:

• Personalized or custom products
• Items damaged due to customer misuse
• Items purchased during promotional/discounted campaigns

2. Refunds

• Once your return is received and inspected, we will notify you about the approval status.
• Approved refunds will be processed within 5–10 business days to the original payment method.

3. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a Petozen error or defective item.

4. Contact for Returns

To initiate a return or refund, please contact us:
📧 info.petozen@gmail.com

Petozen.com reserves the right to update this policy at any time. All changes will be posted on this page.