Shipping policy

🚚 Shipping Policy

At Petozen.com, we strive to deliver your orders quickly and safely. Please read our shipping terms carefully.

Order Processing

  • Orders are usually processed within 1–3 business days after payment confirmation.
  • You will receive a confirmation email once your order is shipped.

Shipping Methods & Delivery Time

  • We use trusted carriers for domestic and international shipping.
  • Estimated delivery times:
    • Domestic (USA): 5–10 business days
    • International: 10–20 business days
  • Delivery times may vary due to carrier delays, customs, or holidays.

Shipping Costs

  • Shipping fees are calculated at checkout based on your location and order weight.
  • Free shipping promotions may apply to qualifying orders.

Tracking Orders

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your shipment on the carrier’s website.

 Lost or Damaged Packages

  • If your order is lost or arrives damaged, please contact us immediately at:
    📧 info.petozen@gmail.com
  • We will assist you with a replacement or refund according to our Refund Policy.

Petozen.com reserves the right to update this Shipping Policy at any time. All changes will be posted on this page.